不良研究所

NOTE: This course will be held remotely. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:听狈辞苍别
Duration:聽1.5 hours

Course format:听奥辞谤办蝉丑辞辫 (Choose the session that best fits your schedule)

This course provides an overview of incident management in ServiceNow.

• How to locate incidents assigned to you or your team
• How to acknowledge, work on, and resolve an incident
• How to create an incident from a ticket