不良研究所

Troubleshooting and FAQs

I鈥檓 on the right YouTube Page, and it鈥檚 10 minutes before the event, but I don鈥檛 see any video. Should I be worried?

The live feed will only start a couple of minutes before the event start time, often without sound. If it鈥檚 one minute before the event, and you still don鈥檛 see anything appear, we suggest refreshing your page.

Tip: When in doubt, refresh! It may look different depending on what browser you use (Safari, Chrome, Edge, or Firefox), but Ctrl or Command plus R on your keyboard should do the trick! Once the music starts, sit back and enjoy!

A reminder that our events听are live, which means that once it鈥檚 over, the feed is removed, and it will no longer be available online.

I came to the event a couple of minutes late, but it looks like everything is just beginning. How do I know if the event听started late too?

Check for the word 鈥淟IVE鈥 and a red circle at the left-hand bottom of the video. This lets you know if you鈥檙e watching the live feed. If something like this appears 鈥- 2:31鈥 on the left side of 鈥淟IVE鈥, that's an indicator that you鈥檙e 2 minutes and 31 seconds behind the live feed. Just click on the word LIVE and you鈥檒l catch right up.

But I want to see the whole event听鈥 do I have to click 鈥淟IVE鈥?

No, you鈥檙e not obligated, but you may miss the end of the event, as the feed is removed once the concert or lecture is over.

Can I let someone know that I鈥檓 at their听recital?

By all means 鈥 but you鈥檒l have to reach out to them directly. The live chat and comments functions will be unavailable for individual recitals.

How can I share my congratulations to the performers or my encouragement with other students?

For many of our large ensemble events, you're welcome to send your well-wishes in the live chat during the performance. However, as this function is not available for individual recitals, you can send your messages to publicity.music [at] mcgill.ca听and we can pass them on.听

Question? Email publicity.music [at] mcgill.ca

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